Having Database issues, like bad performance or an unreachable database, can interrupt your business and need to be solved ASAP.
As we understand the major impact Database Issues can have on your business, we have created a way to have our Database Expertise just a click away via our SOS Request.
Database issues which do not require immediate assistance (and which can wait several days or weeks), can always be handled via our DBA on Demand Service.
Our Database Experts can help you with any database related problem, like (non-exhaustive list):
Complete the SOS Request by providing your contact details, the priority and a short description of your Database Issue.
Our Service Desk Engineers will create a new incident based on the priority provided by you. Reasonable effort is made to contact staff and management during non-business hours.
One of our Database Experts well get in touch to discuss your problem and to see how a secure remote connection can be setup.
Our Database Expert connects to your environment using the credentials provided.
The investigation will start to find a workaround and/or solution ASAP so your business can continue.
If during investigation we also see some ways to improve, they’ll be listed as recommendations. So the choice is yours for the next steps (improvements, changes, …) to be taken: either you do it by yourself or you ask our Database Experts to unburden you from this tasks.
Thanks for your trust in our Database Expertise to solve your Database Issue! As you do not have an active Database Support Contract at Monin, this SOS request will be your way to go.
As we’ll do reasonable effort to serve you as good as possible so your business can continue, a forfait of 550,00 € per call will be invoiced. Next to that, following hourly rates will apply:
Priority |
Hourly Rate |
Normal (Next Business Day) |
185,00 €/hour |
High (within 6 hours) |
200,00 €/hour |
Real High (within 4 hours) |
215,00 €/hour |
All mentioned prices are without VAT (21 %).
We will put everything in place to settle the request successfully, although a resolution can’t be guaranteed.
Price conditions remain valid when the resolution is unsuccessful.
If overtime is necessary, the following surcharges will be applied (not cumulative):
Find out what other businesses like yours needed and how we helped them get it.
Looking for a solution tailored to your business? Advice, architecture, installation, configuration, migration, tuning to management and support: we’ve got you covered. Get an overview of the services you might need or select the service that catches your eye below.