SOS REQUEST

Your Problem, Our Solution

Having Database issues, like bad performance or an unreachable database, can interrupt your business and need to be solved ASAP.

 

As we understand the major impact Database Issues can have on your business, we have created a way to have our Database Expertise just a click away via our SOS Request.

 

Database issues which do not require immediate assistance (and which can wait several days or weeks), can always be handled via our DBA on Demand Service.

What’s your problem?

Our Database Experts can help you with any database related problem, like (non-exhaustive list):

  • Your database is not reachable;
  • Data recovery is needed;
  • You’re experiencing performance issues (slow webshop, slow application, users complaining, slow transactions, …);
  • Your disks are getting full of logfiles;
  • An important statement is not able to return data;
  • One user can still work, and seems to block all other users;
  • Etc…

What’s next?

SOS Request Steps

Complete SOS Request

Complete the SOS Request by providing your contact details, the priority and a short description of your Database Issue.

Incident Creation

Our Service Desk Engineers will create a new incident based on the priority provided by you. Reasonable effort is made to contact staff and management during non-business hours.

First contact with our Database Expert

One of our Database Experts well get in touch to discuss your problem and to see how a secure remote connection can be setup.

Setup Secure Remote Connection

Our Database Expert connects to your environment using the credentials provided.

Investigation, workaround and/or solution

The investigation will start to find a workaround and/or solution ASAP so your business can continue.

Possible Recommendations & Next Actions

If during investigation we also see some ways to improve, they’ll be listed as recommendations. So the choice is yours for the next steps (improvements, changes, …) to be taken: either you do it by yourself or you ask our Database Experts to unburden you from this tasks.

Pricing

Thanks for your trust in our Database Expertise to solve your Database Issue! As you do not have an active Database Support Contract at Monin, this SOS request will be your way to go.

 

As we’ll do reasonable effort to serve you as good as possible so your business can continue, a forfait of 500,00 € per call will be invoiced. Next to that, following hourly rates will apply:

Priority

Hourly Rate

Normal (Next Business Day)

168,00 €/hour

High (within 6 hours)

182,00 €/hour

Real High (within 4 hours)

196,00 €/hour

All mentioned prices are without VAT (21 %).

 

We will put everything in place to settle the request successfully, although a resolution can’t be guaranteed.

Price conditions remain valid when the resolution is unsuccessful.

If overtime is necessary, the following surcharges will be applied (not cumulative):

  • Services on Monday to Friday:
    •  08 – 18 => 100%
    •  18 – 22 => 150%
    • 22 – 06 => 200%
    • 06 – 08 => 150%
  • Services on Saturday:
    • 06 – 22 => 150%
    •  22 – 06 => 200%
  • Services on Sunday and on Public holidays:
    • 00 – 24 => 200%

What others think

Find out what other businesses like yours needed and how we helped them get it.

Our solutions

Looking for a solution tailored to your business? Advice, architecture, installation, configuration, migration, tuning  to management and support: we’ve got you covered. Get an overview of the services you might need or select the service that catches your eye below.